Refund policy

365-Day Money-Back Guarantee

We want every cat and dog to love GAIABITE. If your pet won't take to it — or you're not happy for any reason — tell us within 365 days of the delivery date of your first order and we'll refund the purchase price in full. No questions asked, and you don't need to send the bottle back.

How it works

  • First order only. The guarantee covers your first order of GAIABITE Fish Oil for Pets — a one-time purchase or the first delivery of a subscription (up to two bottles). One guarantee per customer and household.
  • 365 days from delivery. Contact us within 365 days of the delivery date shown in your tracking, through our Contact page or at [SUPPORT EMAIL]. Include your order number and a sentence about what didn't work.
  • No return needed. Keep the bottle or pass it on to another pet owner. In rare cases (for example, suspected abuse of the guarantee or orders of more than two bottles) we may ask for a photo or for the product to be returned before refunding.
  • Refund timing. Refunds are issued to your original payment method within [5–10] business days of approval. Your bank or card issuer may take a few more days to post it.

Subscription renewals

Renewal deliveries aren't covered by the guarantee, because you can skip, pause or cancel before any renewal is billed — we email you before each one. If a renewal was billed before you could cancel, contact us within 7 days of delivery and we'll find a fair solution, usually a refund once the unopened bottle is returned, or a credit toward a future order.

Damaged, leaking or incorrect items

If your order arrives damaged, leaking, or isn't what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or refund you in full — your choice.

What the guarantee doesn't cover

  • Requests made more than 365 days after delivery.
  • Second or later orders, and subscription renewals.
  • Products bought anywhere other than gaiabite.com.
  • Repeat guarantee claims from the same customer or household.

Changing or cancelling an order

Need to change or cancel an order you just placed? Contact us right away and we'll do our best to catch it. Orders are packed quickly; once an order has shipped, the guarantee above applies.

Last updated: October 8, 2026