FAQ
Everything people ask before, during and after the first bottle. Can't find your answer? Contact us — a real person replies.
The product
Is GAIABITE for both cats and dogs?
Yes. GAIABITE Fish Oil for Pets is formulated for cats and dogs, and the serving directions on the bottle are by body weight. If your pet has a health condition, takes medication, or is pregnant or nursing, check with your veterinarian first.
What's in it?
Two marine oils — imported salmon oil (90% of the formula) and Antarctic krill oil — plus walnut, evening primrose, flaxseed and borage seed oils and a small amount of chicken fat, with natural vitamin E, vitamin A, vitamin D3, beta-carotene and rosemary extract. The full ingredient panel with amounts is on the product page and on the bottle.
Why salmon oil and Antarctic krill oil together?
Salmon oil makes up 90% of the formula and provides the omega-3 fatty acids most pet owners are looking for. Antarctic krill oil is added as a second marine source of omega-3s. The plant oils round out the fatty-acid profile, and natural vitamin E and rosemary extract help protect the oil.
Why an aluminum pump bottle?
Oils don't like light or air. The opaque aluminum bottle keeps light out, and the pump lets you serve without unscrewing a cap at every meal — one pump is about 1 ml. Keep the bottle closed between uses.
How should I store it?
Keep the bottle closed, in a cool place away from heat and direct sunlight, and follow the storage directions printed on the label.
Is it suitable for kittens, puppies, or pets on medication?
Ask your veterinarian before giving any supplement to a kitten or puppy, to a pet that is pregnant or nursing, or alongside medication or an existing health condition.
Serving & use
How much should I give my pet?
Follow the serving directions on the bottle for your pet's body weight. One pump is about 1 ml.
- Cats up to 8 kg (18 lb): 1–2 pumps a day
- Cats over 8 kg (18 lb): 2–4 pumps a day
- Dogs under 8 kg (18 lb): 2 pumps a day
- Dogs 8–20 kg (18–44 lb): 3 pumps a day
- Dogs over 20 kg (44 lb): 4 pumps a day
How do I serve it?
Pump it straight over wet or dry food and mix it in, once a day with a meal. If your pet is new to fish oil, start with half the serving for the first few days and work up to the full amount.
What if my cat won't eat it?
Most cats take to the salmon taste, but every pet is different. Try a smaller amount mixed into wet food first, or serve it at the meal your pet is hungriest for. If your pet still won't take it, our 30-Day Money-Back Guarantee covers your first order — no return needed.
How long does a bottle last?
Each 223 ml bottle holds about 223 pumps. At 2 pumps a day that's roughly 3½ months for one cat, or about 2 months for two cats. A large dog at 4 pumps a day goes through a bottle in about 2 months. That's why our subscription runs every 2 months (1 bottle) or every 4 months (2 bottles).
When will I notice a difference?
Skin and coat changes take time. Give it consistent daily use for several weeks and judge over the first couple of months — results vary from pet to pet.
Subscribe & Save
How does Subscribe & Save work?
Choose 1 bottle every 2 months or 2 bottles every 4 months, and we ship automatically on that schedule at the subscription price shown on the product page — with free shipping on every delivery. You'll get an email before each renewal.
Can I cancel anytime?
Yes. There's no minimum term and no cancellation fee. Cancel, pause, skip a delivery or change your next delivery date from your account or by contacting us — just do it before the next renewal is billed. Full details are in our Subscription Policy.
When am I charged?
Your first order is charged at checkout. Each renewal is charged when it's created, on your schedule, at your plan's price. We email you before every renewal.
How do I manage my subscription?
Log in to your account with the email you used at checkout and open Manage subscriptions. From there you can skip, pause, reschedule, update your address or payment method, or cancel.
Shipping
Is shipping really free?
Yes — free standard shipping on every U.S. order, one-time or subscription, with no minimum.
How fast will my order arrive?
Orders ship within [1–2] business days and typically arrive [5–10] business days after shipping. You'll get a tracking link by email the moment it ships. See our Shipping Policy for details.
Do you ship outside the United States?
Right now we ship within the United States. If you're elsewhere, contact us and we'll let you know whether we can deliver to you.
My package is late or missing. What now?
If tracking hasn't moved in 7 days, or a package marked delivered hasn't turned up within 48 hours, contact us — we'll send a replacement or refund you in full.
Guarantee & refunds
What is the 30-Day Money-Back Guarantee?
If your pet won't take to GAIABITE, or you're not happy for any reason, contact us within 30 days of delivery of your first order and we'll refund the purchase price in full. You keep the bottle — nothing to ship back. One guarantee per household; it covers your first order only. See our Refund Policy.
How do I request a refund?
Message us through the Contact page or at [SUPPORT EMAIL] with your order number and a sentence about what didn't work. Refunds go back to your original payment method within [5–10] business days of approval.
What if my bottle arrives damaged or leaking?
Send us a photo of the bottle and packaging within 7 days of delivery and we'll replace it or refund you in full — your choice.
Contact
How do I reach you?
Use our Contact page or email [SUPPORT EMAIL]. A real person replies, usually within [1] business day.
Ready to try it? Every first order is covered by the 30-Day Money-Back Guarantee.
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